Senior Systems Analyst / Complaint Investigator

From June of 2000 through November of 2003, a consultant from Buadh Brath assisted Hill-Rom after some FDA issues.

  • Performed failure investigations resulting from customer complaints.   
  • These Failure Investigation Reports were a critical factor in successful passage of FDA inspections and audits.
  • Assisted Hill-Rom in passing the FDA audit that allowed Hill-Rom to return to the marketplace after being under a voluntary suspension for over two years.
  • Trained Hill-Rom staff in proper performance of failure investigation procedures.
  • Authored and edited various Quality System and Engineering documents.
  • Assisted and instructed Hill-Rom staff with software design and modifications.
  • Performed certain software design and implementation projects.

 

The environment and tools included:
 

AIX Oracle SQL
PL/SQL Oracle Pro*C C
Perl Java RS/6000
PC's MS Windows NT 4.0 MS Windows 2000
MS SQL Server MS Access MS Excel
MS DOS Datalight Embedded DOS MS Word
Lotus Notes Visual Source Safe TCM